THE RESERVATION.
A minimum of 50% of the total price is required at the time of booking. The balance will be due no later than 21 days prior to the departure of the safari. Payments may be made in bank account transfer approved currency. For late bookings (safaris scheduled to depart in less than 21 days), full payment will be required at the time of the booking.
MODIFICATION OF SAFARI.
We are happy to accommodate modifications to safaris up front. However, once the safari has officially begun, we must stick with the itinerary as agreed.
PAYMENT.
We are so excited that you want to travel with us! We want booking a safari to be very easy for you and so we have implemented what we believe to be the easiest and safest method.
a bank account transfer to our company American dollar account is safe and secure.
HOW TO BOOK.
To book a safari, use the CONTACT US link provided, call or send us an info@grand5safaris.com you will get respond less than 48hrs due to countries time difference. You will need to include the following information for us to provide you a final quote for your safari.
YOUR NAME:
DATE OF DEPARTURE FOR SAFARI:
NAME OF SAFARI REQUESTED:
ANY MODIFICATIONS TO ITINERARY? (Y or N):
HOW MANY PEOPLE?
Later you will need to also provide us with arrival airline, flight number, and arrival time if you wish to have our driver pick you up at the airport and take you to a hotel for the evening before departing for your safari.
IMPORTANT NOTE.
In case of any prices listed on the website are subject to change. They are average prices and so your final quote may be more or less depending on the season of your safari. But don’t worry – the prices shown here should be very close. The reason we cannot 100% predict the prices is because we don’t know them up front! We try to do all-inclusive tours, taking the pressure off of you when it comes to booking drivers, safari guides, hotels, restaurants, etc. But as you know, hotels and camps change their rates depending on the season. And because their rates change, ours must change as well. But again, our quoted prices should be close.
CANCELLATION POLICY:
Cancellation notifications must be acknowledged by Grand 5 Safaris in writing in order to be valid. In the event of a valid cancellation notification, the following terms will apply
More than 120 days before arrival, the 30% deposit is refunded, net of bank/payment transaction/currency exchange charges and an admin fee of 3% of the booking value.
Between 120 and 46 days prior to arrival, the 30% deposit is forfeited.
Between 45 days and 30 days, 50% of the full value is forfeited, the balance will be net of bank/payment transaction/currency exchange charges.
Less than 30 days, and no shows, 100% is forfeited.
Bookings will be considered confirmed ONLY upon receipt of a completed booking form or an email from the guest and a non-refundable deposit of 50% of the total safari reservation amount has been received Grand 5 Safaris. All bookings are non-transferable.
COMPLAINTS AND PROBLEMS.
We do our best to give you an enjoyable, trouble-free safari tour but occasionally even the best-laid plans can go wrong.
In the event of a problem whilst you are on a safari tour with us, please inform your tour planning manager via email, telephone, lodge/ camp manager and your tour driver / guide immediately. This gives us the opportunity to correct the issue on the spot so that it does not spoil your Safari.
SEASONAL FACTORS AND RESORT FACILITIES.
Some factors are not under our control and early and late in the season some tourist facilities may not operate. Likewise, swimming pools have to be cleaned and sometimes emptied and maintenance work can affect the availability of certain amenities.
Public holidays and religious festivals throughout the year (particularly Ramadan) and Christmas holidays may have an impact on the ambience of a destination and the reliability of shops, banks and other facilities.
WILD ANIMALS:
Please be aware that on any African safari, your clients may be taken into close contact with wild animals. Attacks by wild animals are rare, but no safari into the African wilderness can guarantee that this will not occur.
Grand 5 Safaris, nor its employees, nor its suppliers can be held responsible for any injury or incident on the safari. Please note that many safari camps are unfenced and animals are able to wander through the camps at all times of the day and night.
IMPORTANT -TRAVEL INSURANCE:
It is of importance that each Safari / Tour client to have an adequate and comprehensive travel insurance covering cancellation or curtailment, as well as medical expenses, emergency travel, personal accident, personal baggage and money loss.
This should be arranged at the time of confirmation and deposit payment to cover you for cancellation from the time of booking. Please note that it is your responsibility to take out insurance, with the cost for your account, and that Grand 5 Safaris cannot be liable in any way whatsoever you should fail to do so.
SAFARI TRANSPORT:
It should be noted that the types of safaris 4X4 Land cruisers vehicles used for safari transport on rough roads in East Africa are different from tour vehicles on the highways in developed countries and normally they do not have air-conditioning other than the standard ventilation fan.
WATER:
Water from taps in bathrooms is not suitable for drinking and bottled water is provided for drinking and cleaning teeth.
ROADS:
The roads between the parks may have rough stretches and the overland journeys can be lengthy as tour vehicles are limited to a maximum speed of 80 KM per hour.
Local flights between national parks / game reserves are an (extra) option when overland transfers are exceptionally long.
LAW AND JURISDICTION:
All terms and conditions of this agreement shall be governed by and construed in accordance to the laws of Government of Kenya, and any litigation necessary to resolve disputes between the parties shall be held in the courts located in Kenya where such a dispute can be solved through arbitration.
